Privacy policy

Last updated: October 14, 2025

KLHproducts operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KLHproducts is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at klhhairhomebeauty@hotmail.com For the purpose of applicable data protection laws, we are the data controller of your personal information.

KLH Privacy Policy

Last updated: [1/10/25]

1. Introduction

[KLH Hair Home & Beauty] we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website www.klhproducts.co.uk, products, or services.

We process your personal data in accordance with the UK Data Protection Act 2018, the UK GDPR, and, where applicable, the EU General Data Protection Regulation (GDPR).

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2. Data Controller

The Data Controller responsible for your personal data is:

KLH Hair Home & Beauty 

Email: klhhairhomebeauty@hotmail.com

If you have any questions or concerns about this policy, you can contact us using the details above.

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3. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: name, title, date of birth, gender

• Contact Data: address, email address, telephone number

• Technical Data: IP address, browser type, operating system, device identifiers, cookies

• Usage Data: information about how you use our website, products, or services

• Marketing Data: preferences for receiving marketing and communication from us

If you apply for a job or work with us, we may also collect employment history, qualifications, and references.

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4. How We Collect Your Data

We collect data in the following ways:

• Direct interactions: when you fill in forms, subscribe, or contact us

• Automated technologies: via cookies, server logs, and analytics tools

• Third parties: from service providers (e.g., payment processors, analytics providers)

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5. How We Use Your Personal Data

We use your personal data to:

• Provide and manage our services

• Process payments and orders

• Communicate with you (customer support, updates, marketing)

• Improve our website and services

• Comply with legal or regulatory obligations

Legal Bases for Processing

We process your data based on one or more of the following legal bases:

• Your consent

• Performance of a contract with you

• Our legitimate interests (e.g., to improve services)

• Compliance with legal obligations

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6. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

Retention periods vary depending on the data type, but typically we retain data for no longer than 6 years after your last interaction with us.

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7. Sharing Your Personal Data

We may share your data with:

• Service providers and partners who help us operate our business

• Professional advisers (lawyers, auditors, insurers)

• Regulatory authorities when required by law

We never sell or rent your personal data.

If we transfer data outside the UK or EEA, we ensure adequate protection through UK adequacy regulations or standard contractual clauses (SCCs).

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8. Your Data Protection Rights

Under the GDPR and UK Data Protection Act, you have the following rights:

• Access – Request copies of your personal data

• Rectification – Request correction of inaccurate data

• Erasure (“Right to be Forgotten”) – Request deletion of your data

• Restriction – Request to limit how we use your data

• Data Portability – Request transfer of your data to another controller

• Object – Object to our processing under certain conditions

• Withdraw Consent – Where processing is based on consent, you can withdraw it anytime

To exercise these rights, contact us at [klhhairhomebeauty@hotmail.com].

If you are not satisfied with our response, you have the right to lodge a complaint with:

• UK: Information Commissioner’s Office (ICO) – https://ico.org.uk/

• EU: Your local data protection authority

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9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze traffic. You can manage cookie preferences via your browser settings or our cookie banner.

10. Security of Your Data

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include encryption, access controls, and secure data storage.

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11. Changes to This Privacy Policy

We may update this policy periodically. The updated version will always be posted on our website with the “last updated” date at the top.

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12. Contact Us

If you have questions or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

KLH Hair Home & Beauty

Email: klhhairhomebeauty@hotmail.com

Cookies and Tracking Policy

Last updated: [1/10/25]

1. Introduction

This Cookies and Tracking Policy explains how [KLH Hair Home & Beauty] we use cookies and similar technologies on our website www.klhproducts.co.uk.

We use these technologies to ensure our website functions properly, improve performance, and deliver a better user experience.

This policy should be read alongside our Privacy Policy.

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2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They help the site recognize your device and remember information about your visit, such as preferences or login details.

Cookies can be:

• First-party cookies: Set by our website directly.

• Third-party cookies: Set by third parties (e.g., analytics or advertising partners).

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3. Types of Cookies We Use

We categorize cookies into the following types:

a. Strictly Necessary (Functional) Cookies

These cookies are essential for the operation of our website. They enable core functions such as security, network management, and accessibility.

You cannot opt out of these cookies, as the website cannot function properly without them.

Examples:

• Session management cookies

• Login authentication

• Security and fraud prevention

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b. Analytics / Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

We use this data to improve site performance, content, and navigation.

Examples:

• Google Analytics

• Matomo / Plausible Analytics

Legal basis: Consent (UK GDPR Article 6(1)(a))

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c. Marketing / Targeting Cookies

These cookies track your browsing habits to show you relevant advertising based on your interests. They may also limit how often you see an ad and measure campaign effectiveness.

Examples:

• Google Ads / Meta Pixel

• LinkedIn Insight Tag

Legal basis: Consent (UK GDPR Article 6(1)(a))

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4. How We Use Tracking Technologies

In addition to cookies, we may use similar technologies, such as:

• Web beacons / pixels: Small images that track website usage and email engagement.

• Local storage: Stores user preferences in your browser.

We use these tools to analyze website traffic, personalize content, and measure marketing performance.

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5. Managing Cookies and Your Consent

Under the UK Privacy and Electronic Communications Regulations (PECR), we must obtain your consent before storing non-essential cookies (analytics and marketing).

When you first visit our site, a cookie banner will appear allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Manage cookie preferences (e.g., enable only functional cookies)

You can also change or withdraw your consent at any time via our Cookie Settings link at the bottom of our website.

Browser Controls

You can also manage or delete cookies through your browser settings.

For instructions, visit:

• Google Chrome

• Mozilla Firefox

• Microsoft Edge

• Safari

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6. Third-Party Cookies

Some cookies are placed by third parties that provide services to us, such as analytics or advertising platforms.

We do not control these cookies directly. You can review their privacy and cookie policies for more information on how they handle your data.

Examples include:

• Google Analytics: https://policies.google.com/privacy

• Meta (Facebook) Pixel: https://www.facebook.com/policy.php

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7. Updates to This Policy

We may update this Cookies Policy periodically to reflect changes in technology, legislation, or our practices. The updated version will be posted on this page with the “last updated” date.

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8. Contact Us

If you have any questions about this Cookies and Tracking Policy, please contact us at:

KLH Hair Home & Beauty

Email: klhhairhomebeauty@hotmail.com

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Cookies and Tracking Policy

Last updated: [1/10/25]

1. Introduction

This Cookies and Tracking Policy explains how [KLH Hair Home & Beauty] we use cookies and similar technologies on our website www.klhproducts.co.uk.

We use these technologies to ensure our website functions properly, improve performance, and deliver a better user experience.

This policy should be read alongside our Privacy Policy.

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2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They help the site recognize your device and remember information about your visit, such as preferences or login details.

Cookies can be:

• First-party cookies: Set by our website directly.

• Third-party cookies: Set by third parties (e.g., analytics or advertising partners).

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3. Types of Cookies We Use

We categorize cookies into the following types:

a. Strictly Necessary (Functional) Cookies

These cookies are essential for the operation of our website. They enable core functions such as security, network management, and accessibility.

You cannot opt out of these cookies, as the website cannot function properly without them.

Examples:

• Session management cookies

• Login authentication

• Security and fraud prevention

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b. Analytics / Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

We use this data to improve site performance, content, and navigation.

Examples:

• Google Analytics

• Matomo / Plausible Analytics

Legal basis: Consent (UK GDPR Article 6(1)(a))

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c. Marketing / Targeting Cookies

These cookies track your browsing habits to show you relevant advertising based on your interests. They may also limit how often you see an ad and measure campaign effectiveness.

Examples:

• Google Ads / Meta Pixel

• LinkedIn Insight Tag

Legal basis: Consent (UK GDPR Article 6(1)(a))

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4. How We Use Tracking Technologies

In addition to cookies, we may use similar technologies, such as:

• Web beacons / pixels: Small images that track website usage and email engagement.

• Local storage: Stores user preferences in your browser.

We use these tools to analyze website traffic, personalize content, and measure marketing performance.

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5. Managing Cookies and Your Consent

Under the UK Privacy and Electronic Communications Regulations (PECR), we must obtain your consent before storing non-essential cookies (analytics and marketing).

When you first visit our site, a cookie banner will appear allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Manage cookie preferences (e.g., enable only functional cookies)

You can also change or withdraw your consent at any time via our Cookie Settings link at the bottom of our website.

Browser Controls

You can also manage or delete cookies through your browser settings.

For instructions, visit:

• Google Chrome

• Mozilla Firefox

• Microsoft Edge

• Safari

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6. Third-Party Cookies

Some cookies are placed by third parties that provide services to us, such as analytics or advertising platforms.

We do not control these cookies directly. You can review their privacy and cookie policies for more information on how they handle your data.

Examples include:

• Google Analytics: https://policies.google.com/privacy

• Meta (Facebook) Pixel: https://www.facebook.com/policy.php

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7. Updates to This Policy

We may update this Cookies Policy periodically to reflect changes in technology, legislation, or our practices. The updated version will be posted on this page with the “last updated” date.

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8. Contact Us

If you have any questions about this Cookies and Tracking Policy, please contact us at:

KLH Hair Home & Beauty

Email: klhhairhomebeauty@hotmail.com

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Website Terms & Conditions

Last updated: [1/10/25]

1. Introduction

Welcome to KLH Hair Home & Beauty These Terms and Conditions (“Terms”) govern your use of our website www.klhproducts.co.uk and any purchases made through it.

By using our website or placing an order, you agree to these Terms. Please read them carefully before using our services.

If you do not agree to these Terms, you should not access or use our website.

All products are sold by KLH Hair Home & Beauty in good faith and are intended for personal, lawful use only.

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2. About Us

[KLH Hair Home & Beauty]

Email:klhhairhomebeauty@hotmail.com

We sell hair products, candles, reed diffusers, and fragrances online within the UK and, where applicable, internationally.

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3. Use of Our Website

You agree to use this website only for lawful purposes and not in a way that:

• Violates any applicable law or regulation;

• Harms or attempts to harm any individual;

• Interferes with the operation or security of the website; or

• Infringes the intellectual property rights of others.

We reserve the right to suspend or terminate access to the website if we reasonably believe you have breached these Terms.

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4. Intellectual Property

All materials on this website, including text, images, graphics, logos, designs, and product descriptions, are owned or licensed by KLH Hair Home & Beauty and protected by copyright, trademark, and other intellectual property laws.

You may use content only for personal, non-commercial purposes.

You may not copy, reproduce, modify, or distribute our content without written consent.

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5. Product Information and Availability

We strive to ensure all product descriptions, images, and prices are accurate. However, slight variations in packaging, colour, or scent may occur due to manufacturing or display differences.

Because each individual and environment is different:

• Results and experiences will vary.

• Scent strength, burn time, and fragrance diffusion may differ depending on room size, ventilation, and candle care.

• Hair product results may vary by individual due to differences in hair texture, porosity, and previous treatments.

All products are subject to availability. We may update, discontinue, or adjust prices at any time.

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6. Orders and Payment

When you place an order, you will receive an acknowledgment email confirming receipt. This does not constitute acceptance.

A legally binding contract is formed only when we send you a dispatch confirmation email.

We reserve the right to refuse or cancel orders if:

• Payment is not authorised;

• The product is unavailable;

• We suspect fraudulent activity; or

• There is an error in pricing or product details.

All prices are in GBP (£) and include VAT (where applicable). Payments are processed securely through Shopify, PayPal and Apple Pay.

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7. Sale of Goods Terms

a. Transfer of Ownership and Risk

Ownership of products transfers to you once full payment has been received.

Risk (e.g., damage or loss) transfers to you when the goods are delivered to your address.

b. Consumer Rights

As a UK consumer, your purchase is protected under the Consumer Rights Act 2015and the Consumer Contracts Regulations 2013.

This means products must be:

• As described;

• Of satisfactory quality; and

• Fit for purpose.

If an item you purchase is faulty or not as described, please contact us at klhhairhomebeauty@hotmail.com for a replacement or refund.

c. Cancellations and Returns

You have the right to cancel your order within 14 days of receiving your goods, provided they are unused, unopened, and in their original packaging.

Due to hygiene and safety reasons, we cannot accept returns of opened or used hair products, candles, or diffusers unless they are faulty.

Refunds will be issued within 14 days after we receive the returned goods.

You are responsible for return postage unless the product is faulty or incorrect.

8. Delivery

Delivery is available within the UK and to selected international destinations.

Costs and estimated delivery times are displayed at checkout.

We are not responsible for delays caused by couriers, customs, or events beyond our control (e.g., postal strikes, extreme weather).

If goods are lost or damaged in transit, please notify us within 7 days of delivery.

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9. Limitation of Liability

To the fullest extent permitted by law, KLH Hair Home & Beauty accepts no liability for:

• Any injury, loss, or damage arising from misuse, negligence, or failure to follow safety instructions;

• Any allergic or adverse reactions caused by individual sensitivities;

• Any indirect, incidental, or consequential damages arising from the use or inability to use our products or losses (e.g., loss of profits, data, or opportunity).

• Our total liability arising out of your use of the website or purchase of products shall not exceed the total amount you paid for the goods in question.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation; or

• Any liability which cannot be excluded under UK law.

This disclaimer does not exclude or limit liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

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10. User Accounts (if applicable)

If you create an account, you are responsible for keeping your login details confidential.

You must notify us immediately if you suspect unauthorised access to your account.

We are not responsible for losses caused by your failure to secure your account.

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11. Links to Third-Party Websites

Our website may contain links to other websites for your convenience. We do not control or endorse these third-party sites and are not responsible for their content, policies, or availability.

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12. Governing Law and Jurisdiction

These Terms and any dispute arising out of them shall be governed by and interpreted in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute.

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13. Changes to These Terms

We may update or amend these Terms from time to time to reflect changes in law, business practices, or website features.

The latest version will always be posted on our website with the date of last update.

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14. Contact Us

If you have any questions about these Terms, please contact us at:

KLH Hair Home & Beauty

Email:klhhairhomebeauty@hotmail.com

Disclaimer

Last updated: 1/10/25

Product Use and Safety

a. Hair Products

• Always read and follow the instructions provided on the product packaging before use.

• Individual results may vary depending on factors such as hair type, colour, condition, and prior treatments.

• We are not responsible for any adverse reactions or damage caused by misuse, allergic reactions, or failure to follow product instructions.

• If you have a known sensitivity or allergy, please perform a patch test 24 hours before use.

b. Candles and Home Fragrance Products

• Candles, diffusers, and wax melts are for external use only — they must never be consumed or applied to the skin.

• Always burn candles on a heat-resistant surface, away from children, pets, and flammable materials.

• Never leave a burning candle unattended.

• Do not move candles while lit or immediately after extinguishing.

• Reed diffuser liquids and fragrance oils are not edible and should not be ingested or used as body perfume.

• If swallowed or spilled on skin, follow the first-aid instructions on the packaging and seek medical advice if necessary.

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No Medical or Health Claims

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Any references to benefits (e.g., “nourishing,” “calming,” “relaxing”) relate solely to the sensory or cosmetic properties of the products.

If you have a medical or dermatological condition, consult a qualified healthcare professional before using any new product.

Returns & Refund Policy

Last updated: 1/10/25

1. Overview

We want you to be completely satisfied with your purchase from KLH Hair Home & Beauty

This Returns & Refund Policy explains your rights and our procedures for returning products purchased through our website www.klhproducts.co.uk, in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

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2. Your Right to Cancel (Online Purchases)

If you purchase products online, you have the legal right to cancel your order within 14 days of receiving your goods without giving any reason.

This is known as your “cooling-off period.”

To exercise this right, you must notify us in writing (email or contact form) within 14 days of delivery. You then have an additional 14 days to return the goods to us.

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3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• Items must be unused, unopened, and in their original packaging.

• Items must be returned with all labels, seals, and protective packaging intact.

• You must include proof of purchase (e.g., order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

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4. Exceptions (Non-Returnable or Limited Returns)

Due to hygiene and safety reasons, the following items cannot be returned or refunded unless they are faulty, damaged, or incorrect:

• Opened or used hair products (e.g., shampoos, conditioners, treatments, styling products)

• Opened or used beauty or skincare products

• Candles, wax melts, or diffusers that have been used, lit, or partially consumed

• Products that have been customised or personalised (e.g., engraved labels, bespoke gift sets)

• Fragrance oils or perfumes once opened

If any of the above items are faulty on arrival, please contact us immediately (see Section 7 below).

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5. How to Return a Product

To arrange a return, please contact us at:

Email: klhhairhomebeauty@hotmail.com

Please include:

• Your name

• Order number

• Details of the item(s) being     returned

• Reason for return

We will confirm the return address and provide instructions.

Return Shipping:

• You are responsible for return postage unless the item is faulty or incorrect.

• We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.

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6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection of your refund.

If approved:

• Refunds will be processed within 14 days to your original payment method.

• Original shipping costs will be refunded only if the entire order is returned.

• If you only return part of an order, delivery costs are non-refundable.

If your return is rejected (e.g., due to opened packaging or signs of use), the product will be sent back to you, and no refund will be issued.

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7. Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, or incorrect, please contact us within 7 days of receipt.

We may request photos of the product and packaging to assist with our quality checks.

Where the item is found to be faulty or incorrect, we will:

• Offer a replacement, exchange, or full refund (including return postage costs).

This does not affect your statutory rights under the Consumer Rights Act 2015.

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8. Exchanges

We currently only offer exchanges for unopened, unused products of equal value (subject to stock availability).

Please contact us before returning any item for exchange to ensure we can accommodate your request.

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9. Late or Missing Refunds

If you haven’t received a refund after 14 days:

1. Check your bank account again.

2. Contact your credit card company or bank (processing times may vary).

3. If you’ve done all this and still haven’t received your refund, please contact us at klhhairhomebeauty@hotmail.com

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10. Contact Us

If you have questions or wish to make a return, please contact us at:

KLH Hair Home & Beauty

Email: klhhairhomebeauty@hotmail.com

11. Your Statutory Rights

This policy does not affect your legal rights under UK consumer law.

You can learn more about your rights from the Citizens Advice Bureau or Trading Standards:

• www.citizensadvice.org.uk

• www.gov.uk/consumer-protection-rights

Shipping & Delivery Policy

Last updated: 1/10/25

1. Overview

This Shipping & Delivery Policy explains how KLH Home Hair & Beauty processes and delivers orders placed through our website [insert website URL].

By placing an order, you agree to the terms outlined below.

We currently deliver to customers within the United Kingdom and selected international destinations (where available).

2. Processing Times

• All orders are processed Monday to Friday, excluding public holidays.

• Orders placed before 1:00 PM GMT are usually processed the same day.

• Orders placed after this time, or on weekends/bank holidays, are processed the next working day.

• Please allow 1–2 business days for order preparation before dispatch.

If we anticipate a delay (for example, due to high demand, stock shortage, or courier delays), we will notify you by email.

3. Delivery Times

Estimated delivery times (from dispatch):

Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., postal delays, customs, or weather conditions).

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, order weight, and delivery method.

International customers are responsible for any import duties, customs fees, or local taxes applicable in their country.

5. Order Tracking

Once your order has been dispatched, you will receive an email confirmation containing tracking information (if applicable).

You can use this link to monitor your delivery’s progress.

6. Delivery Address and Responsibility

Please ensure your delivery address and contact details are entered correctly at checkout.

We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us due to an incorrect address, refused delivery, or failure to collect from a local depot, the customer may be responsible for re-delivery costs.

7. Lost or Damaged Goods

We take great care to ensure your products reach you safely.

If your order arrives damaged, incomplete, or missing, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Photos (if applicable) of the damaged packaging or items

Where goods are confirmed lost or damaged in transit, we will arrange a replacement, exchange, or refund as appropriate.

If your parcel is shown as “delivered” by the courier but you have not received it, please contact the courier directly first. If unresolved, contact us for support.

8. Delivery Delays

We are not responsible for delays caused by:

• Courier or postal service disruptions

• Customs clearance procedures (for international orders)

• Inaccurate or incomplete delivery addresses

• Events outside our control (e.g., strikes, extreme weather, or force majeure events)

If such delays occur, we will do our best to keep you informed and minimise any inconvenience.

9. Split Deliveries

If your order includes multiple items, they may occasionally be shipped separately to ensure timely delivery.

You will not be charged extra for split deliveries.

10. Ownership and Risk

Ownership of goods passes to you once full payment has been received.

Risk of loss or damage passes to you upon delivery to your specified address.

11. Contact Us

If you have any questions about shipping or delivery, please contact our customer care team:

KLH Hair Home & Beauty

Email: klhhairhomebeauty@hotmail.com